Faq

Faq

CANCELLATION POLICY

Cancellation and prepayment policies vary according to accommodation type.

GETTING HERE

“People by The Community” is located in the city center, a 2-minute drive from the Angkor Museum and Royal Palace, a 3-minute drive from Pub Street and a 10-minute drive from Angkor Wat. Tonle Sap Lake is a 30-minute drive away.

CHECK-IN / CHECK-OUT

 
CHECK-IN: From 14:00 to 23:30. Guests are required to show a photo ID and credit card at check-in. You need to let the property know what time you’ll be arriving in advance.
 
CHECK-OUT: From 12:00 to 13:30

PROPERTY MAP

Here’s a map to our property. If you need guidance, stop by our front desk and we’ll show you the way.

PARKING

Free public parking is available on-site (reservation is not needed). In addition to on-site parking, we have two electric car chargers at the hotel.

PET POLICY

Sorry, we are unable to accommodate animals.

EATS & DRINKS

Our hotel kitchen is open from 6:30am until 12:00am. Food & beverage is not included in your nightly room rate. Our on-site restaurant and cocktail lounge, can be found with our receptionist or booking via our website.

A full kitchen has everything you need, but if you don’t feel like cooking, you’re welcome to enjoy the hotel Lodge for breakfast and all-day snacks.

Enjoy complimentary welcome drink and fruits on your arrival. And complimentary daily afternoon tea from 3:30pm to 4:30pm.

POOL

Enjoy two pools, including a rooftop pool with magnificent sunset views, and personalized service that makes every stay unforgettable. Our hotel’s pools are open from 9:00am until 9:00pm.

HOUSEKEEPING

Stayover service is available daily upon request.

Turndown service is available daily upon request.

IN-ROOM AMENITIES

If you need a daybed, pack-n-play, or anything specific to be placed in your room, please let us know before you arrive as quantities of certain items are limited. If you’re looking for an extra treat, check out our Souvenir Shop for a curated selection of creature comforts – local beer packages, wine, champagne, charcuterie boards, self-care goodies, the works.

THINGS TO DO

Get the most of your trip to Siem Reap-Angkor by signing up for an experience with our trained guides and instructors. Have questions? Our Art & Adventure team would be delighted to give you the scoop: STAY@THECOMMUNITYTRAVEL.COM

ART & ADVENTURE FEE

An Art & Adventure fee is depending on the type of things that you would like to do and added to your final bill. 100% of this contribution to our living, breathing campus supports.

Want more adventure? Private experiences, in-room massages, and more can be booked here.
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